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Covid-19 Update

Covid-19 - Jade Mountain

Covid-19 Update

Stellar SanitizationCovid 19

Reservations: | 1-800-223-1108

Dear friends, past and future guests,

Covid 19 Certified

We are pleased to confirm that we have re-opened Jade Mountain and sister resort Anse Chastanet on July 24. It would be a pleasure to welcome you. Please view our current promotions on our website, book online, or contact us via or call Tel + 1-800-223-1108 or + 1-758-459-6100

It is very important that anyone wishing to visit or currently booked to visit Saint Lucia reviews the Saint Lucia entry requirements here: Also please view the pre-arrival visitor registration form:

In regard to the entry requirements, we would like to inform you that for the time being we will only be able to accommodate you if you have undergone PCR testing within 7 days prior to your arrival and provide us with proof of this prior to arrival. This is in line with Saint Lucia’s current entry requirements. We know that is not very easy in some U.S. states to obtain COVID 19 test results within 7 days and that the test is very costly for example in the United Kingdom. It is our understanding that some of the airlines will not let you check-in unless you have the test results in your possession.

Please read this blog where we give you a bit of perspective on responsible travel to the Caribbean during this time and why the testing is necessary. Saint Lucia has been very fortunate so far. As of August 20, the island recorded only 26 COVID-19 cases with no deaths. You can view the COVID-19 DASHBOARD here:

Hotels, transportation providers and other tourism businesses in Saint Lucia were presented with a list of detailed protocols which must be implemented prior to being able to apply for a re-opening of the businesses. You can view our Stellar Health and Sanitization protocols here. These have been created to mitigate risk of COVID-19 transmission for guests and team members alike.

Many of our guests ask what they should expect on island and at the resort. To keep everyone safe, we will keep the experience from arrival to departure as touch-less as possible and you will be able to determine the level of service and interaction you wish to enjoy. Our team members are there for you from a safe distance, wearing face masks. Even if you cannot see their smiles, our team will be as cordial as always and smile with their eyes, with our legendary hospitality shining through. The Jade Mountain Club is open as usual, for breakfast, lunch and dinner. Anse Chastanet restaurant schedules vary. Our culinary team ensures that guests can sample dishes from all of our various dinner menus. Vegan and vegetarian dishes will always be available. All of our resort-based services and activities are now available including scuba diving, but please contact us if you are interested in a specific activity. Most spa treatments are available except facials and head massages. Remember that our resort encompasses 600 acres with two beaches, miles of private walking and mountain biking trails plus a variety of water sports. Our current services and activities are highlighted in this document: Revised Services

As of August 20, 2020, visitors are once again able to split their stay on island between 2 COVID-19 certified hotels, subject to the agreed transportation and communication procedures between such 2 hotels to be followed. As of Sept 9, guests will be able to enjoy select activities off property. These activities include the Sulphur Springs and Gros Piton trail. New activities are added regularly but due to physical distancing protocols there may be limited availability. Our guest services department will always have the latest information at hand. Phase 1 will last from July 9 to tentatively Oct 4. Phase 1 dates are subject to change without notice. As per government regulation, face masks are required when in public spaces, with other persons present.

We hope that - until you will visit us again - the images and videos on our social media platforms will provide some inspiration and uplift you from afar. But a virtual travel experience will never be able to replace the thrill of seeing our Pitons close-up, feeling the warm sun on your skin or diving into our balmy Caribbean waters. So, we hope to soon welcome you back in person.

Over the past few months, we have been touched by the many guests who have reached out to check on us and our team members. We also received several messages from guests expressing their regret of having to postpone their trip. But most importantly, not only did they not cancel, they also wrote about the importance of having future travel dates to look forward to. The anticipation of beautiful scenery and sunshine at the end of this long tunnel may just be the medicine some of us need to keep going.

We wish you continued good health, please stay safe and also, let us all stay optimistic and sane.

Best regards
Nick and Karolin Troubetzkoy
Jade Mountain

Resort Reservations: | 1-800-223-1108

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WTTC Safe Travels We are pleased to have received our WTTC Global Safety Stamp to Recognise Safe Travels Protocols. The specially designed stamp assists travellers to recognise governments and companies around the world which have adopted health and hygiene global standardised protocols – so consumers can experience ‘Safe Travels’.