Dear friends, past and future guests,
We are pleased to confirm that we have re-opened Jade Mountain and sister resort Anse Chastanet on July 24 and are very happy to consistently receive wonderful and positive feedback from the guests who have stayed with us (view here). It would be a pleasure to welcome you. Please view our current promotions on our website, book online, or contact us via email@example.com or call Tel + 1-800-223-1108 or + 1-758-459-6100
It is very important that anyone wishing to visit or currently booked to visit Saint Lucia reviews the Saint Lucia entry requirements here: https://www.stlucia.org/en/covid-19/.
Travelers should please fill in the pre-arrival Travel Registration Form: https://www.stlucia.org/en/covid-19/travel-registration-form/. Please fill in this online Travel Registration Form as soon as possible, and no later than 3 days prior to arrival in case of a last-minute booking. You will receive an email confirming that your form was submitted successfully shortly after submission. Please print and travel with a copy of your Travel Registration Form.
Most importantly, all arriving passengers must have a negative result from a PCR test done within 5 days of travel (your arrival day counts as the 5th day). Your PCR test results must to be uploaded to your previously submitted travel registration form on https://travelslu.govt.lc/. The Travel Authorization Letter will be sent to you by email after the PCR test results are uploaded and verified. This must also be printed and carried with you.
Please also download, print and travel with a completed copy of the Health Screening Form to expedite the arrival experience. Please present this on arrival along with a copy of your PCR test results, your travel authorization letter and the acknowledgement email you received of your Travel Registration form.
Hotels, transportation providers and other tourism businesses in Saint Lucia were presented with a list of detailed protocols which must be implemented prior to being able to apply for a re-opening of the businesses. You can view our Stellar Health and Sanitization protocols here. These have been created to mitigate risk of COVID-19 transmission for guests and team members alike.
Many of our guests ask what they should expect on island and at the resort. You will find that the airport arrival is very well organized. Once you have deplaned you will pass through an air-conditioned area where you will present your pcr test results and a health form you will have been given on arrival to fill in. You will be very pleased with the level of care and customer service through these various stages. After the health check you will move on to passport control and picking up your luggage. A taxi dispatcher along with our airport representative will assign a vehicle to you. There is no sharing of vehicles unless you are part of a family or group.
To keep everyone safe, we will keep the experience from arrival to departure as touch-less as possible and you will be able to determine the level of service and interaction you wish to enjoy. Our team members are there for you from a safe distance, wearing face masks. Even if you cannot see their smiles, our team will be as cordial as always and smile with their eyes, with our legendary hospitality shining through. The Jade Mountain Club is open as usual, for breakfast, lunch and dinner. Anse Chastanet restaurant schedules vary. Our culinary team ensures that guests can sample dishes from all of our various restaurants and dinner menus. Vegan and vegetarian dishes are always available. All of our resort-based services and activities are available including scuba diving. Most spa treatments are available except facials and head massages. Remember that our resort encompasses 600 acres with two beaches, miles of private walking and mountain biking trails plus a variety of water sports. Our current services and activities are highlighted here.
Visitors are once again able to split their stay on island between 2 COVID-19 certified hotels, subject to the agreed transportation and communication procedures between such 2 hotels to be followed. Guests are able to enjoy a wide selection of activities off property. These activities include - for example- the Sulphur Springs, Botanical Gardens and Gros Piton trail. New activities are added regularly but due to physical distancing protocols there may be limited availability. Our guest services department will always have the latest information at hand. Coastal excursions by boat are also available and we offer a variety of such coastal tours as well as a variety of exclusive private excursions and yacht charters. Hotel guests are required to have booked one of the "permitted" excursions if they wish to leave property. Just like hotels our taxis and activities providers have to follow strict protocols to keep everyone safe. As per government regulation, face masks are required when in public spaces, with other persons present. If you are looking for travel insurance, there are many offers, but we would like to highlight the insurance opportunity through the Caribbean Hotel and Tourism Association.
We hope that - until you will visit us again - the images and videos on our social media platforms will provide some inspiration and uplift you from afar. But a virtual travel experience will never be able to replace the thrill of seeing our Pitons close-up, feeling the warm sun on your skin or diving into our balmy Caribbean waters. So, we hope to soon welcome you back in person.
Over the past few months, we have been touched by the many guests who have reached out to check on us and our team members. We also received several messages from guests expressing their regret of having to postpone their trip. But most importantly, not only did they not cancel, they also wrote about the importance of having future travel dates to look forward to. The anticipation of beautiful scenery and sunshine at the end of this long tunnel may just be the medicine some of us need to keep going.
We wish you continued good health, please stay safe and also, let us all stay optimistic and sane.
Nick and Karolin Troubetzkoy