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Covid-19 Update

Covid-19 - Jade Mountain

Covid-19 Update

Stellar SanitizationCovid 19

Reservations: jademountain@ansechastanet.com | 1-800-223-1108
Services

Dear friends, past and future guests,

Covid 19 Certified

We are pleased to confirm that Jade Mountain and sister resort Anse Chastanet reopened on July 24, 2020 and are very happy to consistently receive wonderful and positive feedback from the guests who have stayed with us (view here). It would be a pleasure to welcome you. Please view our current promotions on our website, book online, or contact us via jademountain@ansechastanet.com or call Tel + 1-800-223-1108 or + 1-758-459-6100. Please visit here for our 2022 rates and promotions.

It is very important that anyone wishing to visit or currently booked to visit Saint Lucia reviews the Saint Lucia entry requirements here: https://www.stlucia.org/en/covid-19/.

Travelers should please fill in the pre-arrival Travel Registration Form: https://www.stlucia.org/en/covid-19/travel-registration-form/. Please fill in this online Travel Registration Form as soon as possible, and no later than 3 days prior to arrival in case of a last-minute booking. You will receive an email confirming that your form was submitted successfully shortly after submission. Please print and travel with a copy of your Travel Registration Form.  

Most importantly, all arriving passengers must have a negative result from a PCR test done within 5 days of travel (your arrival day counts as the 5th day). PCR tests based on saliva samples are not accepted for entry to Saint Lucia as it must be based on a nasopharyngeal swab.Your PCR test results must to be uploaded to your previously submitted travel registration form on https://travelslu.govt.lc/. The Travel Authorization Letter will be sent to you by email after the PCR test results are uploaded and verified. This must also be printed and carried with you.  

Please also download, print and travel with a completed copy of the Health Screening Form to expedite the arrival experience. Please present this on arrival along with a copy of your PCR test results, your travel authorization letter and the acknowledgement email you received of your Travel Registration form.

On May 28, 2021 the Government of Saint Lucia announced adjusted protocols for fully vaccinated visitors, once on island. These protocols are currently in place until June 30 and may or may not be extended. It is important to note that the pre-arrival entry requirements remain same for all. In future you will be asked to also provide proof of your vaccination status when filling in your travel authorization. We would appreciate if your vaccination status could be shared with us also when finalizing your reservation.

PCR & RAPID ANTIGENE TESTING: If you require a PCR or rapid antigene test for the return journey home, please know that this can be facilitated directly at our resort. Contact guestservices@jademountain.com for further details or click here for more information.

Hotels, transportation providers and other tourism businesses in Saint Lucia were presented with a list of detailed protocols which must be implemented prior to being able to apply for a re-opening of the businesses. You can view our Stellar Health and Sanitization protocols here. These have been created to mitigate risk of COVID-19 transmission for guests and team members alike.

Many of our guests ask what they should expect on island and at the resort. You will find that the airport arrival is very well organized. Once you have deplaned you will pass through an air-conditioned area where you will present your pcr test results and a health form you will have been given on arrival to fill in. You will be very pleased with the level of care and customer service through these various stages. After the health check you will move on to passport control and picking up your luggage. A taxi dispatcher along with our airport representative will assign a vehicle to you. There is no sharing of vehicles unless you are part of a family or group.

To keep everyone safe, we will keep the experience from arrival to departure as touch-less as possible and you will be able to determine the level of service and interaction you wish to enjoy. Our team members are there for you from a safe distance, wearing face masks. Even if you cannot see their smiles, our team will be as cordial as always and smile with their eyes, with our legendary hospitality shining through. The Jade Mountain Club is open as usual, for breakfast, lunch and dinner. Anse Chastanet restaurant schedules vary. Our culinary team ensures that guests can sample dishes from all of our various restaurants and dinner menus. Vegan and vegetarian dishes are always available. All of our resort-based services and activities are available including scuba diving. Most spa treatments are available except facials and head massages. In order to protect the health of both our guests and spa team members, spa services are currently only offered to fully-vaccinated guests. Kindly share with us your vaccination status prior to requesting a spa apppointment. Remember that our resort encompasses 600 acres with two beaches, miles of private walking and mountain biking trails plus a variety of water sports. Our current services and activities are highlighted here.

Visitors are once again able to split their stay on island between 2 COVID-19 certified hotels, subject to the agreed transportation and communication procedures between such 2 hotels to be followed. Guests are able to enjoy a wide selection of activities off property. These activities include - for example- the Sulphur Springs, Botanical Gardens and Gros Piton trail. New activities are added regularly but due to physical distancing protocols there may be limited availability. Our guest services department will always have the latest information at hand. Coastal excursions by boat are also available and we offer a variety of such coastal tours as well as a variety of exclusive private excursions and yacht charters. Hotel guests are required to have booked one of the "permitted", Covid-19 certified excursions if they wish to leave property. Just like hotels our taxis and activities providers have to follow strict protocols to keep everyone safe. Fully vaccinated visitors will be able to explore the island on their own if they so wish. It is important to note that our Saint Lucia Government regulations apply for all, vaccinated or not: As per government regulation, face masks are required when in public spaces, with other persons present. Physical distancing should also be observed, as well as frequent hand sanitizing and general caution with a view of protecting yourself and those around you. If you are looking for travel insurance, there are many offers out there and we suggest you explore these to ensure that the insurance offering you choose meets with your individual needs.

We wish you continued good health and we look forward to welcoming you.

Best regards
Nick and Karolin Troubetzkoy
Jade Mountain
#SafeTravels
email: jademountain@ansechastanet.com

Resort Reservations: jademountain@ansechastanet.com | 1-800-223-1108

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WTTC Safe Travels We are pleased to have received our WTTC Global Safety Stamp to Recognise Safe Travels Protocols. The specially designed stamp assists travellers to recognise governments and companies around the world which have adopted health and hygiene global standardised protocols – so consumers can experience ‘Safe Travels’.