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Covid-19 Update

Covid-19 - Jade Mountain

Covid-19 Update

Stellar SanitizationCovid 19

Important Covid 19 Agreement, Waiver and Release Information, Booking Terms & Conditions

Reservations: jademountain@ansechastanet.com | 1-800-223-1108
Services

Dear friends, past and future guests,

Covid 19 Certified

We are pleased to confirm that Jade Mountain and sister resort Anse Chastanet are open on a year round basis and are very happy to consistently receive wonderful and positive feedback from the guests who have stayed with us (view here). It would be a pleasure to welcome you. Please view our current promotions on our website, book online, or contact us via jademountain@ansechastanet.com or call Tel + 1-800-223-1108 or + 1-758-459-6100. Please visit here for our 2023 rates.

It is very important that anyone wishing to visit or currently booked to visit Saint Lucia reviews the Saint Lucia entry requirements here: https://www.stlucia.org/en/covid-19/.

As per April 2, 2022 there no longer is a pre-arrival test requirement for fully vaccinated travellers who have a valid vaccination record. Documents must be uploaded prior to travel. Details can be found here.

Unvaccinated Travellers: Unvaccinated travellers aged 5 years and older must have a valid negative Standard COVID-19 PCR test done within 5 days prior to arrival. Not all tests are accepted, please be sure to visit link for current and complete information.

Required for travel:

  • Vaccinated Travellers – Your vaccination proof
  • Unvaccinated Travellers – Your test results
  • All Travellers – Health Screening Form

The Health Screening Form should be downloaded and printed, and must completed before disembarkation in Saint Lucia for ease of processing on arrival Saint Lucia Health Screening form here

PCR & RAPID ANTIGENE TESTING: If you require a PCR or rapid antigene test for the return journey home, please know that this can be facilitated directly at our resort. Contact guestservices@jademountain.com for further details or click here for more information. We keep track of all travel entry requirements as they are being announced by the United States, the United Kingdom and other countries. Our local laboratories are efficient in delivering results on a timely basis.

Hotels, transportation providers and other tourism businesses in Saint Lucia were presented with a list of detailed protocols which must be implemented prior to being able to apply for a re-opening of the businesses. You can view our Stellar Health and Sanitization protocols here. These have been created to mitigate risk of COVID-19 transmission for guests and team members alike.

Many of our guests ask what they should expect on island and at the resort. You will find that the airport arrival is very well organized. Once you have deplaned you will pass through an air-conditioned area where you will present your pcr test results and a health form you will have been given on arrival to fill in. You will be very pleased with the level of care and customer service through these various stages. After the health check you will move on to passport control and picking up your luggage. A taxi dispatcher along with our airport representative will assign a vehicle to you. There is no sharing of vehicles unless you are part of a family or group.

To keep everyone safe, we will keep the experience from arrival to departure as touch-less as possible and you will be able to determine the level of service and interaction you wish to enjoy. Our team members are there for you from a safe distance, wearing face masks. Even if you cannot see their smiles, our team will be as cordial as always and smile with their eyes, with our legendary hospitality shining through. The Jade Mountain Club is open as usual, for breakfast, lunch and dinner. Anse Chastanet restaurant schedules vary. Our culinary team ensures that guests can sample dishes from all of our various restaurants and dinner menus. Vegan and vegetarian dishes are always available. All of our resort-based services and activities are available including scuba diving. Most spa treatments are available except facials and head massages. In order to protect the health of both our guests and spa team members, spa services are currently only offered to fully-vaccinated guests. Kindly share with us your vaccination status prior to requesting a spa apppointment. Remember that our resort encompasses 600 acres with two beaches, miles of private walking and mountain biking trails plus a variety of water sports. Our services and activities are highlighted here.

Guests are able to enjoy a wide selection activities off property. Our guest services department will always have the latest information at hand. Coastal excursions by boat are also available and we offer a variety of such coastal tours as well as a variety of exclusive private excursions and yacht charters. Non Vaccinated Hotel guests are able to visit restaurants outside of the resort providing that the resort has made the reservation and transfer arrangements. Non Vaccinated Hotel guests are required to have booked one of the Covid-19 certified excursions if they wish to leave property. Just like hotels our taxis and activities providers have to follow strict protocols to keep everyone safe. Fully vaccinated visitors will be able to explore the island on their own if they so wish. It is important to note that our Saint Lucia Government regulations apply for all, vaccinated or not: As per government regulation, face masks are required when in public spaces, with other persons present. Physical distancing should also be observed, as well as frequent hand sanitizing and general caution with a view of protecting yourself and those around you. If you are looking for travel insurance, there are many offers out there and we suggest you explore these to ensure that the insurance offering you choose meets with your individual needs.

We wish you continued good health and we look forward to welcoming you.

Best regards
Nick and Karolin Troubetzkoy
Jade Mountain
#SafeTravels
email: jademountain@ansechastanet.com

Resort Reservations: jademountain@ansechastanet.com | 1-800-223-1108

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WTTC Safe Travels We are pleased to have received our WTTC Global Safety Stamp to Recognise Safe Travels Protocols. The specially designed stamp assists travellers to recognise governments and companies around the world which have adopted health and hygiene global standardised protocols – so consumers can experience ‘Safe Travels’.