Important Agreement, Waiver and Release Information, Booking Terms & Conditions
HOTEL BOOKING INFORMATION
Please use our online booking engine to check current availability and make an immediate reservation.
Alternatively, you can request a reservation or brochure via our reservation request form or call us at 1-800-223-1108
Our US reservation office is available at Tel 1-800- 223-1108 (Mon - Fri 9:00 am - 7:00 pm Eastern Time and Sat 10:00 am - 3:00 pm Eastern time).
From the UK, call 0800-141-2859 (toll free) or 01-189-089-995 (direct). You can contact Jade Mountain directly via 1-758-459-7000.
All Reservations originating in Europe can be made through your favorite travel agent or directly with the Resort.
JADE MOUNTAIN works with reputable tour companies throughout Europe.
In Germany we can be booked through Airtours, Art of Travel, Atambo Tours, Atelier Voyage, Dertour, Design Reisen, DSI Reisen, Honeymoon Travel, Landmark Fine Travel, Meiers Weltreisen, Thomas Cook.
In Austria, we can be booked through Dertour, Meiers Weltreisen, Jumbo Touristik.
In Switzerland, we can be booked through Hotelplan, Kuoni Switzerland, Latino Travel - Knecht Reisen.
In France, we can be booked through Des Hôtels et des Iles, Tourinter, Sensations du Monde, Directours, Tropicalement Votre, Kuoni, Voyageurs du Monde, Mojito Spirit, Hotelissima, Interiles Voyages, Luxe by Travel, My Travel Chic, Exclusive Island Hotels & Resorts, Privilèges Voyages, Un Monde, Tapis Rouge, Succès Voyage, Tempting Places, Voyages Masson Univairmer, My Luxury Travel.
JADE MOUNTAIN works with a number of accredited tour operators in the U.K.:
In the UK, bookings can be made through Virgin Holidays, Kuoni, British Airways Holidays, Hayes and Jarvis, Carib Tours, ITC Classics, Complete Caribbean, Carrier, Expressions, Abercrombie & Kent, W&O Travel, Trailfinders, Destinology UK, Tropic Breeze.
In Ireland, we can be booked through Joe Walsh Tours and Insurance Travel.
We also work with these fine travel agents:
This listing is not complete and is meant to serve as a guideline.
IMPORTANT NOTICE REGARDING RESORT AVAILABILITY
It has come to our attention that some tour operators do not update their systems regularly and may therefore advise you that our resort is fully committed when it is in fact not. We invite you therefore to check availability at the resort with us directly via email email@example.com or via our reservation telephone lines if you have not been able to secure a reservation through your tour operator or travel agent. We would be only too sorry if you ended up going elsewhere so please feel free to contact us so that we can assist you!
Click on the links below to learn more about the following services:
- Airport Transfer Options
- Overview of our Services and Facilities Schedule
- Excursions Price List & Schedule and Tour descriptions
- Floral Surprises
- Private Dining
- Culinary Activities
Hewanorra International Airport UVF (18 miles) - approximately 60 minutes George Charles Airport SLU (inter-island) (30 miles) - approximately 75 minutes. At Hewanorra Airport, our airport representative is stationed right outside of the arrival hall.
We make taxi transfer arrangements on your behalf, once you provide us with your flight details. The taxi transfer charges will be posted to your extras account at the Resort, unless the reservation package you have selected includes the transfers. Our airport representative coordinates your arrival at the airport. Our airport transfer charges are as follows: The private standard sedan transfer for one or two persons each way from UVF is US$110 per couple and from SLU US$125 per couple. Alternatively, we can arrange private luxury sedan transfers each way at US$195 per couple from UVF and US$215 per couple from SLU.
Advise us of your flight number and we will arrange for a car to meet you. Please contact us for more details.
Our resorts Anse Chastanet and Jade Mountain own and operate a private helipad for the exclusive use by our guests.
The helipad is situated in the hills behind the properties, a 5 minute drive to either property. The flying time from UVF Airport to our helipad is approximately 6 minutes and from SLU Airport, approximate 8 minutes. In comparison, a land taxi will take approximately 60 minutes from UVF Airport and 75 minutes from SLU Airport. Arriving by helicopter affords our guests a spectacular first introduction to St.Lucia’s stunning lush tropical beauty.
We book our helicopter transfers with the island's one and only helicopter company. The company requires a minimum of 4 passengers booked on any given flight prior to sending final confirmation of the transfer to us. As there is only one helicopter company, they enjoy good steady demand and therefore the final confirmation will come through eventually, even though it may only be the day prior to arrival.
Should you wish to have a guaranteed helicopter transfer at the time you are making your reservation with us, you would need to guarantee a purchase of 4 seats, in case no other passengers will have signed up for the date and time you require. Should you wish to book a private helicopter transfer, 6 seats would need to be purchased.
Helicopter transfers are available only during day light hours. Helicopter transfers are only available on Saint Lucia and cannot be booked to fly to neighboring islands.
As there is a limited amount of helicopters, please know that mechanical issues or weather issues could always lead to last minute cancellation in which case the resort would automatically secure a land transfer for you. There may also be last minute delays over which we will have no influence as they could be caused by a variety of reasons. Please also be aware that your luggage will be transported to and reach the resort separately. Your hand luggage can travel with you. We thank you for your understanding.
Rates for shared helicopter/ minimum 4 persons required to obtain confirmation
US$ 280 per person each way from UVF – Hewanorra Airport (south)
US$ 305 per person each way from SLU – George Charles Airport (north)
Rates for guaranteed reservations: Must guarantee purchase of a total of 4 seats each way
Rates for private reservations: Must purchase of a total of 6 seats each way
The Resort helipad is private and helicopter reservations can only be made through the resort for resident guests only. Anse Chastanet and Jade Mountain act as the booking agent only with the island’s only helicopter company. Certificates and licenses of the helicopter company can be found here. Anse Chastanet and Jade Mountain acting as the booking agent, will reserve helicopter transfers and shall not be liable for death or injury to a person, or for any loss or damage to guest property. Click here for the full waiver.
Our check-in time is 3:00 pm and check-out time is 12:00 noon. Our management team and your Major Domos are at hand all times to facililate special requests or arrange for baggage storage if required.
Local Currency is the Eastern Caribbean Dollar (EC$) but the US Dollar is widely accepted at a conversion of approximate 2.60 EC Dollar for each US Dollar.
The resort operates on 240V @50 cycles, using British 3-pin outlets and plugs. Should a guest require a connection for 110V devices there is a transformer available to use within the room. Plug adaptors should only be used for “multi-Volt” or “auto volt” devices ranging from 110 – 240V. Plug adaptors and additional transformer, if required, are available through our front desk.
English is the official language but St. Lucians also speak a French derived Patois.
Dress is smart casual. Gentlemen usually wear long slacks or long cut bermuda shorts and collared shirts in the evening. We would like to discourage gents from wearing of t- shirts or "short shorts" at dinner time. Light cotton or linen is best. At lunchtime, we ask that our clients please not wear wet bathing suits in our bars and restaurants and that they please wear a suitable cover up.
All of our menus feature vegetarian dishes in addition to which we also have a completely vegetarian/vegan restaurant called Emerald's.
When you book a meal plan, you can dine in all of our restaurants at Anse Chastanet in addition to the Jade Mountain Club. Breakfast is also served daily in our Treehouse Restaurant. At lunchtime, you can also choose from lunch in the Trou au Diable Beach Restaurant or the Jungle Grill at our second beach of Anse Mamin. At dinner time, there are 4 different menus available to you. The Balawoo menu at the Treehouse is seafood inspired. Emerald’s in the Piti Piton Lounge serves an entirely vegan menu (in addition, all menus feature vegan and vegetarian choices).
At beach level, there is Apsara, our East Indian-St.Lucia fusion restaurant with Tandoor oven and there also is the Beach Grill for grilled fare and salads. On Tuesday nights, all guests dine in the beach restaurant where the theme is Caribbean and a large offering is presented buffet-style. A small number of dishes, premium cut meats or lobster, will attract surcharges.
Our culinary team is always willing and able to meet special dietary requests, but please contact us prior to arrival to advise us.
There is a variety of meal plans available to be added to your room rate. You can choose from breakfast and dinner (MAP) to full board (FAP - All Meals) and all-inclusive (AI). The meal plans can be added to the room reservation on an optional basis. From Dec 20 – Jan 3, room rates include the breakfast and dinner plan as the minimum meal plan requirement.
Meal Plan Options
The Breakfast and Dinner Plan (MAP) is available at US 120 per person per day. The All Meals Plan (FAP) is US 155 per person per day. The All Inclusive Plan (AI) is US 205 per person per day (AI includes all meals and also, alcoholic and non-alcoholic house beverages served by the glass. If you order champagne or wines by the bottle from the wine list, you will be charged. Some premium liquors attract a surcharge, these are clearly labeled). All above meals are subject to 20% VAT, Service Charge/Resort Fees and Tourism Levy.
Our sanctuary rates are based on singe or double occupancy. An extra person in room is US 150 subject to 20% VAT, Service Charge/Resort Fees and Tourism Levy in all categories. From Dec 20 – Jan 2, the extra person charge is US 240 subject to 20% VAT, Service Charge/Resort Fees and Tourism Levy as it includes breakfast and dinner.
Note: Our daily rates are subject to 20% VAT, Service Charge/Resort Fees and Tourism Levy. Daily rates include resort services such as beach chairs, beach towels, a variety of non-motorized watersports, complimentary daily guided estate walks and other resort activities such as Chocolate Sensory Tastings and Creole History Class. As per legislation, VAT rates vary from 7% on accommodation, 10% on food and beverage and activities to 12.5% on some spa and wedding services as well as retail items.
Jade Mountain does not accept children under the age of 16 years.
Each of the 24 infinity pool sanctuaries at Jade Mountain is a carefully designed, individual work of art and architecture. All of the sanctuaries celebrate an unparalleled view of the Pitons and the Caribbean Sea. In all of the sanctuaries, the 4th wall is open to the views while at the same time allowing for complete privacy. Expect grand sweeping spaces where bedroom, living area and the extravagant private infinity pool glide into one another to form extraordinary platforms floating out into nature.
Four rate categories of infinity pool sanctuaries have been created to reflect the square footage of the sanctuaries and size of pool. Also, there are five Sky Suites which enjoy the same open floor plan and views with large bathtub but no in-sanctuary pool. All sanctuaries feature 15ft high ceilings and have the 4th wall open to the views. All other aspects, layout and size vary from sanctuary to sanctuary. In addition to locally made fine tropical wood furniture an eclectic collection of furniture has been placed in the sanctuaries giving each one of them their own individualistic ambiance.
All Sky suites and infinity pool sanctuaries have king beds. Bathrooms feature chromatherapy whirlpool tubs designed to be enjoyed by one or two persons -tubs are mounted on a pedestal allowing best possible panoramic views whilst bathing. Each sanctuary has a shower towers with a rain shower, 6 body sprays, adjustable heights and separate hand shower.
In-room facilities include fridge, tea/coffee making facilities, hair dryer, iron,ironing board and electronic in-room safe. Enjoy Molton Brown Body Remedies guest amenities exclusive to Jade Mountain in Saint Lucia, Frette bathrobes, slippers and Frette towels.
Butlers at Jade Mountain are called Major Domos and service all sanctuaries around the clock. Upon arrival, guests receive a "firefly " communication device, allowing guests to contact the service team at any time whilst the service team remains as unintrusive as possible. There are no television, radio or conventional telephone in the Sky suites and infinity pool sanctuaries in keeping with the overall techno-free resort experience. Excursions, car rental, jewelry, surprises, proposals, romantic private dinners... all can be arranged by the JADE MOUNTAIN guest services team. Contact firstname.lastname@example.org
THE INFINITY POOLS
Each of the 24 in-sanctuary infinity pools has its own individually designed glass tile color scheme which is then carried on into the individual bathrooms, giving each sanctuary its own unique and bold personality. The glass tile texture is complex in reflective and prismatic ways with each piece of tile unique due to their custom hand crafted fabrication.
The 24 infinity pools are equipped with fiber optics to illuminate them at night. Guests have the option of allowing the system to cycle through a range of colors or setting it to one particular shade.
The water in JADE MOUNTAIN'S infinity pools is purified by a highly sophisticated system, the primary mechanical filtration being through a zeolite sand filter and with the primary sterilization being ozone. Each pool receives individually filtered and sterilized water, and pool water cycles through the sterilization and filtration facilities approximately six times per day.
WI-FI AND COMPUTER ACCESS
Guest computers are located in the Jade Front Office. There is wireless internet (complimentary) in both the public facilities and our sanctuaries.
Most cell phones work on property. It is suggested that you contact your service provider prior to travel to ensure that the region is covered in your service plan
As is customary in hotels, we request a credit card at check-in in order to establish a line of credit with the Resort. This will allow you to charge any incidentals such as boutique, spa, scuba, excursions or any other charges not covered by your vacation package to your hotel account.
When using a debit card at check-in, kindly note that an actual charge is taken on your debit card. If you do not intend to settle your final bill with this debit card at check-out, you should use a different card at the check-in process. A debit card refund may take up to 30 days. The exact procedure is different from bank to bank and the hotel has no influence over your bank’s procedures even if you use a different card at check out.
It is possible to walk from Jade Mountain to the sister resort Anse Chastanet as the properties are adjoining. It is an easy 5 minute downhill walk to our 2 beaches Anse Chastanet and Anse Mamin. The resort operates a resort shuttle for guests who wish to be driven instead.
The resort encompasses 600 acres with 2 beaches : Anse Chastanet and Anse Mamin. It is possible to walk from Anse Chastanet beach to Anse Mamin beach along the coast.
There also is a resort shuttle boat that takes our guests from one beach to the next.
FOR YOUR ENJOYMENT DURING YOUR STAY WE OFFER ON COMPLIMENTARY BASIS
At Jade Mountain
* Yoga at Jade Mountain – meet on Celestial Terrace - 7 - 8 a.m.
* Fitness Centre located at lower level of Jade Mountain and accessible from the west end
* Wine and Canape Reception on Monday from 5.30 - 6.30 p.m.
* In-room WiFi and at Jade Mountain reception with library with Wi-Fi internet connection and use of complimentary computers
* Live Entertainment at Jade Mountain Club on Monday, Thursday and Saturday
At Anse Chastanet (you are welcome to partake in all activities)
* Anse Chastanet beach with beach chairs and beach towels
* Complimentary use of non-motorized water sports including snorkel gear, windsurfers, sit on top kayaks, Sunfish sailing
* Complimentary use of tennis court and equipment
* Resort shuttle boats, Jungle Express and North Pole to our second beach at Anse Mamin daily for Jungle Beach Bar & Grill, beach activities, jogging and hiking
* Select Guided Walks and Hikes on our 600 acre estate with Meno – learn about history and botany
* Yoga Sun - Fri 8.30 – 9.30 a.m. & Sun – Fri 5.00 - 6.00 p.m. in the beach yoga gazebo
* Creole History Class in the Beach Bar Friday 11:30 a.m.
* Daily Live Entertainment in the Piton Bar except Tuesdays when entertainment takes place in the beach bar
* Library located in the Piton Bar with Wi-fi internet connection and complimentary guest computer
* Manager's Cocktail Reception every Tuesday from 6.30 - 7.30 p.m. in the beach bar
* Underwater Slideshow in Beach Bar, Wednesday 7 p.m.
* History, benefits and uses of Aromatherapy presented by our Spa Manager - Beach Bar – Thursdays from 3.30 p.m.
* Chocolate Sensory Tasting at Emerald Restaurant, Tue from 10 – 10.30 a.m.
OUR RESTAURANT SCHEDULE
At Jade Mountain
* Suite Service at any time
* JADE MOUNTAIN CLUB for breakfast, lunch or dinner
At Anse Chastanet
* Full Breakfast in our Treehouse Restaurant from 7.00 - 10.00 a.m..
* Lunch in the Trou au Diable Beach Restaurant
* Lunch on Anse Mamin beach at the Jungle Grill from 12 noon - 3 p.m. & Jungle Bar from 10 a.m. - 4 p.m
* Afternoon Tea in the Beach Bar 3.30 - 5.30 p.m.
* Beach Bar open daily 8 a.m.- 11 p.m., Piton Bar open daily 8 a.m. until midnight
* Dining in our Treehouses celebrating Tropical World Cuisine 6.30 - 9.30 p.m. daily except Tuesday
* Dining in our Trou au Diable Restaurant celebrating Apsara, St Lucia–East India fusion cuisine daily except Tuesday; A beach grill menu is also available.
Open daily except Tuesdays.
* Tropical evening with Steel Band on Tuesday evening in our beach restaurant
* Emerald's All Vegetarian Menu served in the Piti Piton lounge at dinner time Wed - Mon (all resort menus feature vegetarian options)
* Executive Chef’s Monday Gourmet Dinner & Wine Pairing served at 7.00 p.m. in the Treehouse, reservations necessary
* Coco Doux coconut bar at beach bar on Sundays from 11.00 a.m. - 3.00 p.m.
SERVICES AND FACILITIES
At Jade Mountain
* Kai en Ciel Spa located on lower Jade Mountain level accessible from west end of the building
* Fitness Centre below Kai en Ciel Spa
Shades of Jade Boutique below the Jade Mountain reception
At Anse Chastanet
* Spa Kai Belté located at the south end of ANSE CHASTANET BEACH
* Daily Excursion Options including half day and sunset sailing on the resort yacht Serenity
* Bike St Lucia: Cannondale Mountain Biking Rental with miles of Hiking and Biking Trails at ANSE MAMIN
* Scuba St Lucia: PADI 5-Star Dive Resort Scuba Centre for Scuba Diving, Courses, Equipment, Scuba Retail Shop
* Kayak St Lucia: Specialty Prion Kayak Instruction and trips for fast moving coastal adventures
* Shopping in 2 Beachside Boutiques located within the beach restaurant and Art Gallery located above the Kai Belte Spa
(Services, activities and times subject to change)
In light of the COVID-19 travel uncertainty, we have amended our cancellation terms. Please see these amended terms here:
COVID-19 cancellations: reservations cancelled because of a Government mandated lock down or extension of such a lock down will not be subject to a cancellation fee. Should a guest test positive for COVID-19 prior to travel or as a result of the required pre-arrival testing, cancellation fees will be waived once the positive COVID-19 test result is submitted, and full deposit held against a future stay.
Cancellation or amendment of reservations are subject to a 3-night fee if notification is not received at least 21 days prior to arrival for reservations Jan 3 - Dec 19, 2022. No show or cancellation on arrival day attracts a 100% penalty charge.
Festive Season (Dec 20 - Jan 2) reservations are subject to a 3-night fee if cancelled within 65-28 days prior to arrival. Festive Season reservations are non-refundable if cancelled or amended within 28 of arrival. No show or cancellation on arrival day attracts a 100% penalty charge.
We suggest that travel insurance is taken. Group Reservations and Cancellations terms differ. Special COVID-19 cancellation considerations may apply, subject to individual review.
Our reservation terms may change without prior notice. Confirmed bookings will be subject to the cancellation terms at time of booking. Credit Card Refunds due to reservation cancellation are subject to a 5% processing fee.
Exchange Rates: We charge credit cards in US Dollars. If the US dollar charge is converted into another currency, kindly be advised that currency exchange rates are set by your bank/ credit card service provider and we are not responsible for currency exchange differences.
Visitors must carry passports which must be valid for a minimum of 3 months. Some airlines will refuse boarding if the passport is set to expire within a 3 month timeframe.
Visas are not required where the visitor is a citizen of the USA or a Commonwealth country, or where there is agreement for exemption between the home country and St. Lucia. Most European Community countries do not require a visa. Please visit http://www.govt.lc/services/apply-for-saint-lucia-non-immigrant-visa if you are not certain whether or not you require a visaIf you require a visa please let us know, so we can assist you with the visa application process.
Saint Lucia Weather
St. Lucia is sufficiently close to the equator that it does not have well-defined seasons. This means that the weather is warm and balmy all year round which makes it an excellent year round vacation destination. Afternoon rains are more common between June and November and these are usually a refreshing interlude. It would be very unusual to have constant rain showers for an entire day or several days at a time.
The Atlantic hurricane season is often mislabeled as the Caribbean hurricane season. Storms can affect the whole region including the US East Coast, gulf states, Caribbean as well as Mexico and Central America." This "so called" hurricane season lasts from June through November. Even if it is called a season, the frequency of hurricanes varies greatly from year to year. We always like to remind travelers that the Caribbean stretches over a region of more than 1 million square miles. Therefore, what happens in one part of the Caribbean will often not have an effect on other parts of the region. Not every hurricane therefore may directly affect your travel plans.
Saint Lucia is located in the southeastern region of the Caribbean basin. The active core of the hurricane belt (that part of the open ocean where the storm systems typically gain strength over warm, open water) is located far north of the St Lucia's location. Hurricanes usually gain strength as they move west toward the U.S. and toward the islands in the north of the basin. Most weather systems with hurricane potential that affect Saint Lucia are therefore often immature and weak, not much more than a rain storm.
Historically, only 14 hurricanes have moved within 60 miles of Saint Lucia since 1850. Of those, only one has been Category 4 and one has been Category 3. In the past 37 years, only one hurricane affected Saint Lucia directly, in 2010. In 2017, hurricane Maria as a category 2 storm, passed north of Saint Lucia with minimal impact. The risk of a hurricane hitting St. Lucia is the same as the risk in New York.
When there is a hurricane in the region, we are often asked about our hurricane policy. It is important to pay attention as to where precisely a hurricane warning exists.
- If a tropical weather system develops but the forecast does not indicate said system will pass over within 50 miles of Saint Lucia, our regular cancellation policies apply.
- If a tropical weather system has been classified as a tropical storm and the Saint Lucia government has issued a formal tropical storm warning (but not a hurricane warning) and such weather system is forecasted to pass over or within 50 miles of Saint Lucia we will allow a reservation to be cancelled and we will hold the deposit for a future reservation. The future reservation may be subject to blackout dates and the possibility of higher rates.
- If a tropical weather system has been classified as a hurricane and the Saint Lucia government has issued a formal hurricane warning, we will allow the reservation to be cancelled and a full refund of the deposit will be given or alternatively the deposit can be held for a future stay.
- If a weather system is active in Saint Lucia, any hotel guest wanting to leave, having to leave, or unable to fly to the island because of weather issues in Saint Lucia will naturally go penalty free.